Cancellation Policy
Last updated: August 2026
Cancellation Policy for Weboxcel
At Weboxcel, we value transparency and a smooth working relationship with our agency partners. Our billing structure is based on project milestones or monthly retainers, ensuring that you receive consistent, enterprise-grade engineering. Below is our cancellation policy:
Monthly Billing Cycle & Project Milestones
For retainer clients, we bill at the start of every month for the upcoming month’s services. For project-based builds, billing is tied to agreed-upon development milestones. Once a billing cycle or milestone phase has begun, there is no provision to cancel services mid-cycle, as development resources and architectures are already allocated and in progress.
Notice Period for Cancellation
If you wish to cancel our retainer services, you must notify us at least one week (7 days) before your renewal date. This allows us to properly document code, conclude active builds, and ensure a smooth handover to your agency.
No Refunds for Partially Used Services
Due to the technical nature of our services and the upfront allocation of engineering resources, no refunds will be provided for services that are partially used within the billing cycle or active milestone.
Ongoing Obligations
Any contractual obligations, such as minimum duration terms or final milestone approvals, must be fulfilled before a cancellation can be processed. Should any such commitments exist, you will be required to honor them before terminating services.
Final Billing & IP Transfer
Upon receipt of your cancellation notice, we will generate a final invoice covering any outstanding fees, including any additional features or API integrations outside the agreed scope. All source code, assets, and intellectual property remain the property of Weboxcel until final invoices are paid in full, at which point 100% of the IP is irrevocably transferred to your agency.
Global Service Scope
As we serve digital marketing agencies worldwide—with a focus on Australia, the UAE, and the US—any changes or cancellations to services must be coordinated based on your local time zone as stipulated in our mutual agreements. By partnering with us, you accept the terms outlined in this policy. For any questions, please reach out to hello@weboxcel.com.